Yes, your car will be always protected. Both our partners and their staff are highly qualified in this field with years of experience. Depending on the car park provider each partner will have a different security features depending on the location. Security features include CCTV cameras, fencing, 24 hours patrol and secure barrier this is in place to monitor all activities on the premises. When booking you can view which security feature is available on your chosen location.
We have two types of parking.
For Park and Ride you will park the car at your reserved bay and take your car keys with you.
For Meet and Greet you will drive your car to the terminal entrance and meet the valet driver. You would leave your car keys with the driver and he will park the car for you.
When your booking is confirmed, you will get email with all the relevant information on drop off/return procedure. However, we suggest arriving 30 minutes early, so it gives you enough time to find your reserved car park allowing you to have a hassle-free experience.
You can manage your booking anytime by visiting our website and logging into your account. You can either cancel or amend your booking all through our online portal. If you decide to cancel your booking, the amount will be refunded to the original payment method according to the partners cancellation policy.
You can make a complaint by email, in writing or on the phone. Please note we take our complaints very seriously.
We encourage to book your airport parking at least 24 hours in advance however if it is less than 24 hours you can always call us, and we will be happy to help you. We highly recommend booking as early as you to fully enjoy our best offers and discounts available to you.
Yes, all your credit/debit card details are safe on our website as we never store your card details. The card providers use best in class security tools and practises to maintain a high level of security. All sensitive data and communication are encrypted.
